Microsoft.com
Program Manager, Localization
Aquent: December 1997 – November 1998
Microsoft Y2K
- Managed localization, testing, and release.
- Published all phase 1 international websites ahead of local government date requirements (40+ countries).
- Consulted on database construction and localization.
- Vastly reduced localization cost and sped up vendor delivery by meticulously and personally globalizing file set, defining SLAs. Improved user experience by streamlining content and user interface.
- Mitigated legal and brand perception risk on highly sensitive content worldwide.
Microsoft Product Catalog
- Globalized and managed localization (15+ vendors), testing, and release for over 30 markets worldwide.
- Advanced localization efficiency and quality by developing vendor training program and improvement plans.
- Ensured customer satisfication by developing first subsidiary customer and end customer Service Level Agreements (SLAs).